Question 1

What products do you use?

Accepted Answer

We use natural and professional-grade products that are safe and effective. Our treatments are designed to kill lice and remove nits without harsh chemicals.

Question 2

Do you treat both kids and adults?

Accepted Answer

Yes! We treat children and adults of all ages. Our staff is trained to work patiently and gently, especially with kids.

Question 3

How do I know if my child has lice?

Accepted Answer

Common signs include itching, tickling sensations on the scalp, and visible nits near the scalp—especially behind the ears and crown of the head. A professional lice check is the most accurate way to confirm lice.

Question 4

Do you guarantee lice won’t come back?

Accepted Answer

While our treatments are highly effective, we cannot guarantee against re-infestation. Lice can be picked up again from school, daycare, camps, or close contact.

Question 5

Do you offer same-day appointments?

Accepted Answer

Yes—most of our appointments are same-day or next-day when availability allows. Call us anytime and we’ll do our best to fit you in.

Question 6

Do you offer in-home services?

Accepted Answer

Yes, in-home services are available on a limited basis and subject to availability. Additional service and travel fees apply.

Question 7

Do I need a recheck?

Accepted Answer

Rechecks are strongly recommended and sometimes required to ensure the treatment was successful. All rechecks must be completed at our salon.

Question 8

What do I need to do at home after treatment?

Accepted Answer

We provide clear after-care instructions, including cleaning tips and prevention steps. Following these instructions is important to prevent re-infestation.

Question 9

Do you accept walk-ins?

Accepted Answer

No, all services are by appointment only to ensure each client receives proper time and attention.

Question 10

What are your hours?

Accepted Answer

Appointments are generally scheduled Monday–Friday from 9:00 AM–5:30 PM and weekends from 9:00 AM–12:00 PM. Call anytime to check availability.

Question 11

Where are you located?

Accepted Answer

📍 7253 W Touhy Ave, Chicago, IL 60631

Question 12

Can I use my HSA or FSA to pay for lice treatment?

Accepted Answer

In many cases, yes. Eligible services can be paid for with your HSA or FSA card right at checkout. Since coverage may vary by plan, we recommend checking with your HSA/FSA provider if you have any questions about your specific benefits.If needed, we're also happy to provide an itemized receipt for your records.

💳HSA/FSA Cards May Be Accepted for Eligible Services, Depending on Your Plan

Get in touch with us at info@nitsnnats.com

Frequently asked questions